Jilimine offers a voluntary self-exclusion program to promote responsible gambling. You may initiate a self-exclusion to restrict your activity across all products offered on the Jilimine platform. Activation takes effect immediately and remains in force for the selected period, during which you may not place bets or make deposits.
Self-exclusion is available for fixed terms with a minimum duration of six months. The standard options are:
Longer fixed-term periods may be approved upon written request and identity verification. The exclusion applies to all services on the platform and cannot be lifted before the expiry date, except through the reactivation process described below.
You may initiate self-exclusion in your account by selecting Self-Exclusion in the Settings area. If you cannot access your account, contact Support. You will be required to provide identity information to verify your request, including legal name, date of birth, registered address, and a government-issued identification document. You will also be asked to confirm the chosen period and the product coverage.
During the active period, Jilimine will:
At the expiry date, you may apply to reactivate your Jilimine account by contacting Support. Reactivation requires identity verification and confirmation that you understand the risks associated with gambling. Reactivation is not automatic and may be refused at the discretion of the Compliance Team. If you request reactivation before the expiry date, the request will be denied unless the period has already elapsed.
Jilimine will process personal data in accordance with applicable data protection laws and our Privacy Policy for the purpose of administering self-exclusion. Data collected for the self-exclusion will be retained for the duration of the exclusion and for a period required by law after expiry. You may request access to or deletion of your personal data in accordance with your local data rights, subject to regulatory obligations.
For assistance with self-exclusion, contact:
If you disagree with a self-exclusion decision, you may escalate via our internal disputes process. If the matter remains unresolved, you may refer the matter to the appropriate regulatory authority in your jurisdiction in accordance with applicable laws.
Jilimine supports responsible gambling. You may access additional resources and support networks, including local gambling addiction services and publicly available helplines, through the Help Center. You may also request information about your self-exclusion record or access to your data under applicable privacy laws.
